Returns & Exchanges

At KOKO BAY, we want you to love every piece you wear, but if something isn't quite right, we offer easy returns and exchanges within 30 days of delivery. All items must be in their original condition with tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging and include the printed return slip or a note with your order details inside.

3

Ship It Back

Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing